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FAQ
MY FIRST PURCHASE
- How do I purchase a product that is no longer available ?
Send us a request by email to the following address: contacteconceptstore@publicisdrugstore.com
Our customer service department will contact you as soon as possible to inform you of a delivery date.- How do I check my order has been received ?
After confirming your order, your will receive a confirmation email.
- I haven't received my order, what should I do?
Contact us at the following address:contacteconceptstore@publicisdrugstore.com
Remember to specify all the order details.
MY PAYMENT
- Will my Bank détails be saved ?
No, we will not save your bank details.
- I haven't received payent confirmation, what should I do ?
Check that the order confirmation hasn’t gone into your junk folder, if it isn’t there, contact us by email at the following address: contacteconceptstore@publicisdrugstore.com
MY DELIVERY
- How can I track my order ?
After receiving the confirmation email for your purchase, you will receive an email explaining how to track your order.
- What areas are eligible for 1 hour delivery ?
Inner Paris - Neuilly - Nanterre
MY RETURNS
- My item has a defect, what should I do ?
Contact our after-sales department at the following address: contacteconceptstore@publicisdrugstore.com
- How long do I have to make a return ?
You have two weeks to make any returns.
MY ACCOUNT
- I've forgotten my password, what should I do ?
Reset your password from your account.